Privacy policy

"We", "us" and "our" means Australians for Affordable Energy Pty Ltd (ACN 683 947 882). We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect only what we need, and mostly directly from you. You can use most of our website without telling us who you are.

• If you sign up for emails: your email address, the version of the sign-up wording you agreed to, and how you found us.
• If you use the check tool on our website: your answers, including your postcode, and the result and plans it showed you.
• If you donate: your name, contact details and payment details. Donations are processed by a third party provider, Raisely. We never see or store your full card number.
• If you contact us: your message and contact details.
• When you visit our website: technical information such as the pages you visit, the site that referred you, your device and browser, your IP address and your approximate location.

How we use it

We use your information to:

• send you the emails you signed up for
• reply when you contact us
• process donations and send receipts
• understand how our website is used, and improve it
• measure and report on our work, in totals that don't identify anyone
• protect our website from attacks and misuse
• meet our legal obligations

We don't sell your personal information, and we won't add you to another mailing list without asking you first.

Who we share it with

We use service providers to help us run our work, including email, web hosting, security, analytics and payment providers. They handle your information on our behalf and only for the purposes in this policy. They include:

• Google, for Google Analytics
• Cloudflare, which protects our website from attacks and misuse
• Raisely, which processes donations

We may also share information with our professional advisers, when the law requires it, or with your permission.

Overseas

Some of our service providers store or handle information outside Australia, including in the United States and countries in the European Union. We take reasonable steps to make sure they protect it.

Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics, to understand how people use it. You can block or delete cookies in your browser settings, or use Google's opt-out add-on (tools.google.com/dlpage/gaoptout). The website will still work.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it, then delete it or make it anonymous.

If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner as the law requires.

Unsubscribing

Every email we send has an unsubscribe link. You can use it at any time.

Access, correction and complaints

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email us and we'll respond within a reasonable time. We may need to confirm who you are first.

If you have a complaint about how we've handled your information, email us and we'll look into it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

[email protected]

Changes to this policy

We may update this policy from time to time. The current version will always be on our website, with the date it took effect.